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Nexrep
Nexrep offers phone work from home in a virtual call center environment for independent contractors.
The areas of work include tech support, beauty consulting, sales and customer service.
Similar to other work at home companies such as LiveOps or Working Solutions, you are assigned to a project or a client, usually a company, that you will be servicing.
You can expect that you may receive both inbound and outbound calls. Here's a little information on Requirements and pay.
Requirements:
Nexrep is open to hiring those with little experience, however, they would prefer to have someone who has at least 2 years of customer service experience.
My take on this is that if you have had any kind of job in your life, you have most likely interacted with customers in some way, so almost everyone should easily be able to confidently assert that you have 2 years of customer service experience under your belt.
They would also prefer to hire those who have a college degree but again, that is the sort of thing that you can skirt around if you have a good amount of customer service experience.
You'll also need pretty good computer skills as well as solid customer service/sales skills.
As far as the tools you will need for this job:
You'll need access to high speed internet (no wi-fi allowed)
A USB noise cancelling headset
See the one I recommend here
Computer with Windows software
A long distance phone plan or access to Google Voice (for training)
Computer with Windows software
A long distance phone plan or access to Google Voice (for training)
Do you have to pay fees to work for NexRep?
I always caution you to be wary of having to pay "fees" to companies in order to work from home.
However, the fees you will be paying to work for this company are legit.
The only fee that I have been made aware of is a $25 background fee check.
Background checks are a common precaution that many companies will insist upon if the client that you will be working for will have you
handling sensitive or personal customer information.
You will not be asked to pay this fee until you have passed an initial assessment test and have been invited to your first certification class.
Certification
The training courses for inbound vs outbound calling are a little different.
Inbound
If you are being trained to receive inbound calls, you can expect your training to last 2 weeks.
The first week, you will be trained from the comfort of your home in a virtual classroom setting.
The second week, you will actually be taking calls from customers and receiving coaching and feedback.
Training hours are daytime hours from 10-3 pm on the first week and 10-4 pm on the second week.
This is all Eastern standard time.
Outbound
If you are being trained to receive outbound calls, your training will also last 2 weeks, the 1st week in a virtual classroom setting and the second week, you will be taking calls.
The schedule is a bit different, however.
The training schedule is Tuesday through Friday from 11 am - 4 pm for the first week and the second week of training will be Monday through Friday from either 10 am-4 pm or 1 pm - 4 pm EST.
Beauty Consultants, Receptionists, Sales
If you are training for either of these three positions, your training will only last for one week.
Once you are working for Nexrep, your schedule will depend on the project that you are assigned to.
1. If you are assigned to taking inbound calls, you can expect that the phone lines are open 24 hours, and you will be required to work at least 2 hours at a time.
Requirement: Must work at least 15 hours a week.
2. If you are assigned to taking outbound calls, you can expect hours of operation to be:
9 am - 11 pm EST 7 days a week.
Also must work at least 15 hours per week.
3. Beauty Consultants work anytime within the hours of Monday through Friday 6 am - 10 pm EST; Saturday 8 am - 6 pm EST.
There is a 20 hour per week required minimum.
4. Receptionists work with taking appointment setting calls,
They have a 15 hour per week minimum requirement
and their hours are : Monday through Saturday 7 am -12am EST and Sunday 7 am -10 pm EST
5. Tech support operates 7 days a week from 9am -10pm Eastern Time with a 25 hour a week minimum.
Virtual sales consultants operate from 9am-9pm EST 7 days a week, with a 20 hour a week minimum.
NexRep Pay
You can expect that the pay for a project that involves inbound calling to be 100% based on commission. Yikes!
If you perform outbound calls, you will be paid $5 per hour plus commission.
Beauty Consultants start at $10 per hour.
Virtual Receptionists start at .25 cents per minute.
Sales Consultants start at $8 per hour with commission added in.
Tech Support pays $10 per hour.
The company states that Nexrep agents average anywhere from $10-$15 an hour and some agents make even more than that, with the cap being somewhere around $25 per hour.
The company does pay every two weeks, you can choose to be paid via Direct Deposit or via a check mailed to your home.
My Take:
This seems like a great company, and depending on what your skills and preferences are, this could be a great job.
It does seem like it is a job that will expect you to hustle a bit, but if you are not averse to hard work, then this may be a good fit for you.
The commission only based jobs seem a little dicey to me, I don't know if I would ever do that, but security is very important to me, and I like to know that I will get a confirmed paycheck for my work however little that may be, but that's just my opinion.
Good luck everyone!
To apply, please visit:
http://nexrep.com/opportunities.html
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